VideoGold.com FAQ |
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1. Where is my order?
Track your order and get an estimated delivery day here. |
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2. How is my order packaged?
All orders are packaged in sturdy plain, brown envelopes or boxes with only our address on the mailing label.
Shipping time varies depending on the time you placed your order as well as the shipping option you selected. We offer numerous shipping options to better suit your budget, from next-day shipping to express delivery (3-5 days) to standard shipping (10 to 14 business days). |
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3. Is my email address sold to anyone?
We respect your privacy and will not sell your email address to other companies. We might share your email address only with sister websites associated with VideoGold.com. You can opt-out of this by going to the My Account page and changing your email preferences. |
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4. Will my personal information be sold to anyone?
We value your privacy and will not sell your personal information to other companies. |
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5. How do I know your site is secure?
VideoGold.com uses Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer and AOL browsers, so that only VideoGold.com can read a buyer's personal information. SSL technology is commonly used by banks, credit unions, stock brokerage firms, etc. because of its high security level.
Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. |
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6. How do I log in to my account?
Click on Log In at the top right-hand corner of VideoGold.com. To log in, just type your email address and password, and you’re good to go! |
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7. I already get the catalog. Why should I sign up for an account?
A VideoGold.com account opens a wealth of opportunities not available to catalog-only members. It lets you access special members-only offers, exclusive previews, and more. When you open an account you start receiving exclusive offers for discounts, sales, and other promotions. Sign up for your account here. |
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8. Forgot your password?
Don’t worry, because we can email it to you! We just need your email address, birthday, and the answer to your password hint to confirm your identity. Start the Process Now! |
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9. How do I see my order status?
To view your order status login with your login name and password that you provided us when you joined the club. Click on the My Account link on the top right of your screen and then click on the Order History Tab. |
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10. Privacy Policy
We value your privacy and will not share your personal information except as described below.
Anonymous or demographic information may be shared with third parties on an aggregate basis. We may also share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs for PHE.
In special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of PHE or any of our users or third parties, or when required by law or court order. |
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11. Catalog/Email Opting In
If you wish to receive special offers and discounts via email from VideoGold.com or the VideoGold mail-order catalog, just visit the My Account page. Scroll down to the email section and check the potential offers that interest you. To opt-out, just click the box again to remove the checkmark. |
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12. Problems Logging In
First of all, check the caps lock buttons and make sure you’re not typing your password in all capital or lower-case characters. If that doesn’t work, you should make sure you are using the most recent version of your browser by visiting the software company’s site and installing any upgrades. |
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13. About our DVD Selection
Over the years, adult movie insiders have come up with their own slang to describe the content found in adult movies. VideoGold and other companies in the adult industry use these specialized terms to categorize their adult movies. You might find some of these adult movie descriptions confusing – terms like “gonzo”, “MILF”, “Creampie”, etc.
To help out, we’ve added an Adult Movie Guide to help you navigate through our catalog by explaining major types of adult movies and certain sexual terminology that many people aren’t readily familiar with. It serves both our interests when you can get exactly the adult movie fare you want, so if you are unfamiliar with some of the terms, we encourage you to look them up on one of the following sites: |
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14. Secure Online Ordering 24/7
When you shop at VideoGold.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.
In the unlikely event of someone stealing your credit card number, we at VideoGold.com want to make sure you aren’t stuck paying the price. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does try to bill you for the unauthorized charges, then we’ll cover it ourselves – up to the $50.00 limit. To qualify for this safeguard, you must contact us and show that the unauthorized use of your credit card resulted through no fault of your own from making a purchase at VideoGold.com on our secure server. |
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15. What’s your Return Policy?
If at any time during the first 90 days of ownership you become dissatisfied for any reason whatsoever, return the merchandise to us for a replacement, an alternate selection or a full refund.
If at any time an item does not perform due to a manufacturer's defect, return it to us. We will replace it without charge. DVDs are returnable only if unopened or faulty due to a manufacturer's defect. |
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16. What if I’m not satisfied with my order?
If anything you order does not meet your expectations, let us know. We'll be glad to give you a replacement, an alternate selection, a credit voucher, or a complete refund. No questions asked! DVDs returnable only when defective, please. |
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17. How do I return a product?
Contact a customer service representative to explain why you want to return your product, and they’ll walk you through the process. |
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18. How do I exchange products?
First, contact a customer service representative. After explaining why you wish to exchange your product, the representative will work with you to find an acceptable solution. |
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19. What exactly am I obligated for?
This is best explained in this section, How The Club Works. If you have any questions that aren’t answered there, feel free to contact us by email here, or call us toll free at 1-800-934-0999 and we’ll walk you through it. |
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20. What if I don’t want the Main Feature this month?
This is best explained in this section, How The Club Works. If you have any questions that aren’t answered there, feel free to contact us by email here, or call us toll free at 1-800-934-0999 and we’ll walk you through it. |
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21. What if I want out of the Club?
This is best explained in this section, How The Club Works. If you have any questions that aren’t answered there, feel free to contact us by email here, or call us toll free at 1-800-934-0999 and we’ll walk you through it. |
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